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FAQ's

  • Which areas do you offer your collection and delivery service in?
    Kenilworth and within 5 miles of the surrounding area.
  • How do I arrange a booking collection?
    Call us on 01926 851458/ 07401 546878 between 9am and 5pm Monday - Friday or email: lydia@thekenilworthiron.com
  • How do I pack the ironing?
    In a bag, a black bin liner, a washing basket, a linen basket or something similar.
  • What is the turnaround time?
    Within 48hrs. A priority service is available. Please ask for details.
  • How will my clothes be returned when they have been ironed?
    Clothes are generally returned on a hanger which we supply, bedding is generally folded. We are more than happy to return your clothes how you would like them.
  • How safe is my ironing?
    We are fully insured against loss or damage.
  • How much does it cost?
    A minimum charge of £25 is required. Please give us a call for further information.
  • How and when do I pay?
    Only once ironing has been completed will payment be asked for. Please make payment by cash or card.
  • Which times slots do you have for collection & delivery?
    Collection & delivery by arrangement between 9am-6pm Mon - Fri
  • How much notice of cancellation does the customer have to give when they have asked for the collection/delivery service?
    At least one hour before we are due to collect.
  • Can customers have ironing collected from one location and delivered to a different address i.e., work etc."
    Yes not a problem. So long as it is within a five mile radius of Kenilworth.
  • Can ironing be dropped off to you and then have it delivered to an address they nominate?
    Yes not a problem. So long as the delivery address is within a five mile radius of Kenilworth.
  • What guarantees does your company offer?
    Our Guarantee: When you use our first class ironing service at The Kenilworth Iron, you can be assured that your ironing is professionally cared for. In the unlikely event that you are unhappy with any of our service, any items that are not to your satisfaction will be re-ironed free of charge.”
  • Do I have to use your service every week?
    No, you are not tied into a contract. If it is more suitable for you, we can arrange to make collections either weekly, fortnightly or monthly at a time that is suitable for you.
  • Is there a minimum amount of ironing to use this service?
    Yes, a minimum of £25.
  • Have another question?
    Call us on: 01926 851458 or 07401 546878 and we will gladly assist you with any other queries you may have regarding our services.
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